Welcome to FeedbackRobot: Your First Steps

Introduction

Welcome to FeedbackRobot!

FeedbackRobot is the first AI-powered feedback automation tool built for customer-centric growth. Instead of manually sending surveys and sifting through disconnected channels, FeedbackRobot captures insights wherever your customers interact

• Email
• SMS/WhatsApp
• Embedded website forms

Behind the scenes, our AI sentiment engine analyzes every response in real time, assigning urgency and tone so you know instantly what needs your attention. And when negative feedback surfaces, the resolution bot swoops in automatically, reaching out with personalized messages, offers, or next-step prompts to win back unhappy customers before they churn.

Whether you're a small business owner or part of a larger team, FeedbackRobot is designed to make feedback collection and analysis seamless.

1. Your First Steps

Congratulations 🥳

Here is how everything will start

1. Verify Your Email

   Complete the sign-up process by providing your name, email, and password. Then, check your email for a verification message and complete the verification.

2. Complete the Onboarding

   You’ll be guided through a three-step setup to tell us about your business name and industry, choose your primary feedback goals, and define your customer recovery strategy.

2 . Key Benefits You’ll Unlock from Day One

When you log in, you’ll see a personalized welcome message and your onboarding progress at the top of the page.

Instant Customer Insights

From the moment you log in, FeedbackRobot surfaces feedback highlights important data. Our AI sentiment analysis translates raw responses into clear, actionable metrics that drive faster decision-making and product improvement

Higher Response Rates with Multichannel Reach

Whether you embed surveys in your Shopify store, trigger emails or send SMS follow-ups, FeedbackRobot meets customers where they already are. This adaptability usually resulted in response rates that were 2–3 times higher than those of one-size-fits-all surveys, enabling you to collect more comprehensive and varied insights.

3 . Complete Your Onboarding Tasks

To get started quickly, complete these three steps

1. Configure a Sending Channel – Choose email or SMS and authenticate.
2. Add Customers – Upload a CSV or add contacts manually.
3. Create a Survey – Select a template or build from scratch.

For a detailed walkthrough of signup and account setup, see Quick and Simple FeedbackRobot Account Setup: Get Started Today

4. View Key Metrics at a Glance

Below your tasks, find real-time stats on:

• Surveys Completed
• Ongoing and Successful Resolutions
• Weekly Insights & Sentiment Trends
• Recent Feedback Feed

5. Where to Go Next: Resources and Support

You’re off to a flying start, but there’s more to explore

• Dashboard Overview

  Learn how to interpret your home-based metrics, live activity feed, and insights widgets in our guide: "Dashboard Overview: Your FeedbackRobot Home Base"

• Help Center

  Dive into in-depth articles, video walkthroughs, and troubleshooting tips at our Help Center

• Academy Webinars

  Sign up for live training sessions and Q&A. Perfect for teams looking to scale their feedback operations. Visit our Academy.

You’re now equipped with a powerful, AI-driven platform that automates feedback collection, sharpens your insights, and helps you resolve customer issues in record time. Ready to see FeedbackRobot in action? Head to your dashboard and let’s start turning feedback into real growth!