Welcome to FeedbackRobot: Your First Steps

Introduction

Welcome to FeedbackRobot! This guide will walk you through the initial steps to set up your account, create your first survey, integrate with your existing tools, and start collecting valuable customer feedback. Whether you're a small business owner or part of a larger team, FeedbackRobot is designed to make feedback collection and analysis seamless.

1. Setting Up Your Account

• Creating an Account
  • Visit the FeedbackRobot Sign-Up Page and enter your business details.
• Choosing a Plan
  • Select a plan that fits your business needs. (Screenshot)
• Completing Your Profile

Add your company logo, contact information, and other relevant details.

2. Navigating the Dashboard

• Overview
  • Understand the main components: Surveys, Feedback, Analytics, Integrations, and Settings. (Screenshot)
• Customization

  • Personalize your dashboard to align with your branding.(Screenshot)

    
    

3. Creating Your First Survey

• Using Templates
  • Choose from pre-designed templates tailored to various industries. (Screenshot)
• Customizing Questions
  • Add, remove, or modify questions to suit your objectives. (Screenshot)
• Design Elements
  • Adjust colors, fonts, and layout to match your brand identity. (Screenshot)

4. Integrating with Your Tools

• Connecting Platforms
  • Integrate with Shopify, Stripe, Square, or other tools you use. (Screenshot)
• Automating Feedback Requests

  • Set up triggers to send surveys post-purchase or after specific interactions. (Screenshot)

    
    

5. Collecting Feedback in Real-Time

• Website Embed
  • Add a feedback widget to your website for instant responses. (Screenshot)
• Manual Distribution
  • Send surveys via email or SMS to your customer list. (Screenshot)

6. Analyzing Feedback

• Sentiment Analysis
  • Understand customer emotions and satisfaction levels. (Screenshot)
• etailed Reports

  • Access comprehensive analytics to identify trends and areas for improvement. (Screenshot)

    
    

7. Responding to Feedback

• Automated Responses
  • Set up automatic replies for common feedback scenarios.
• Resolution Tools

  • Use features like promo codes or loyalty rewards to address negative feedback.

    
    

8. Next Steps

• Exploring Advanced Features
  • Dive into advanced analytics, A/B testing, and more.
• Joining the Community
  • Connect with other FeedbackRobot users for tips and best practices.

FAQs

1. How do I invite team members to collaborate in FeedbackRobot?

   Navigate to Settings > Team Management, then enter their email addresses and assign permissions based on their roles.

   
   

2. Can I edit a survey after it’s been published?

   Yes. You can edit active surveys, but changes will only apply to new recipients going forward.

   
   

3. What platforms can FeedbackRobot integrate with?

   FeedbackRobot integrates with Shopify, Stripe, Square, Mailchimp, HubSpot, and most POS/payment tools.

   
   

4. Is feedback collection GDPR and CCPA compliant?

   Yes. FeedbackRobot complies with major data privacy laws and includes features for data requests and user consent.

5. How do I resolve a negative review using FeedbackRobot?

   Go to Resolutions, find the feedback, and apply one-click actions like offering a reward or launching an AI-powered chat.

   
   

6. Can I use FeedbackRobot without technical skills?

   Absolutely. The platform is designed for non-technical users with intuitive interfaces and step-by-step guides.

   
   

7. How often should I check the feedback dashboard?

   Ideally, daily for high-traffic businesses or weekly for smaller brands to stay proactive with insights and responses.