Dashboard Overview: Your FeedbackRobot Home Base

When you first navigate to your FeedbackRobot dashboard, you’re greeted by a command center that combines onboarding guidance, high-level metrics, and live feedback streams. Below is a breakdown of each section, complete with where to drop your screenshot and the exact alt text to use.

1. Personalized Onboarding Progress

What it shows

A warm greeting (“Welcome, John Doe!”)
A Step 1–3 progress bar tracking your completion of
- Configure a sending channel
- Add customers
- Create a survey

This banner guides new users through setup, ensuring you never miss a critical step. As you check off each task, the bar fills until you’re fully onboarded.

FeedbackRobot dashboard showing onboarding tasks (‘Configure a sending channel,’ ‘Add customers,’ ‘Create a survey’) with progress bar at 1 of 3 complete. — First look at the dashboard

2. Key Metric Cards

What it shows

Immediately below onboarding, four metric cards present your core stats:

Surveys Completed - total feedback forms sent
Ongoing Resolutions - issues currently being handled
Successful Recoveries - customers happily won back
Unsuccessful Recoveries - recovery attempts that fell short

These cards update live, giving you at-a-glance insight into volume and performance without digging into reports.

3. This Week’s Insights

What it shows

A highlight panel surfaces your top feedback takeaways for the week

Most mentioned issue (e.g., “Shipping delays”)
Most praised feature (e.g., “Friendly staff”)
Most requested improvement (e.g., “Easier returns process”)

Until you collect data, this area prompts you to start gathering responses so trends can appear.

Metrics widgets showing completed surveys, resolutions, and recovery percentages. — Metrics Panel with Numbers and Percentage

4. Insights and Trends Step-by-Step

What it shows

An interactive line chart that tracks positive, negative, and neutral feedback across your selected timeframe. Use the date dropdown (Daily, Weekly, Monthly, Custom Range) to zoom in or out. This visualization helps you spot sentiment spikes around campaigns, product launches, or support changes.

Custom Date Range - Click the calendar icon to pick start/end dates.

Calendar modal open for selecting custom start and end dates. — Date Picker Calendar Open

Sentiment chart with custom range option selected from dropdown. — Sentiment chart

5. Recent Feedback Feed

What it shows

A live feed of your latest customer responses, each entry displaying:

Customer name
Survey type
Feedback subject
Sentiment tag (Positive, Neutral, Negative)
Status (Pending, Started, Sent, Completed)
Quick Resolve button to initiate customer recovery directly

This feed empowers you to react instantly, whether thanking fans or resolving issues.

Feedback list showing Status column with Pending/Resolved badges and Sentiment column with Positive/Neutral/Negative labels, plus reply icon. — Recent Feedback Feed with Status and Sentiment Columns

By familiarizing yourself with these five dashboard areas: onboarding progress, metric cards, insights, sentiment trends, and feedback feed. You’ll master the pulse of your customer feedback in minutes. Next up, learn how to zip between these sections using the sidebar in the Main Navigation Menu: Moving Between Sections.